Refunds, Returns & Exchanges
If you receive your bangles...
and instead of being like this...
You're like this...
Then we've got ourselves a problem!
Our bangles are designed to make you feel happy, empowered and freakin' awesome - so if there is a problem, we gotta fix it!
So, there are a few options.
You are welcome to send back your bangle(s) for a refund and order the correct sized bangle(s) via our website. Once your return is received, we will process the refund. See below for all refund details.
Returns & Refunds
If you receive your bangle and you're not 100% happy with it, then you deserve a refund!
1. Send Sarah an email at email@example.com within 60 days of placing your order to let her know you need you'd like to return the bangle and get a full refund.
2. Mail your bangle and completed exchange form back to
PO Box 758
OCEAN GROVE VIC 3226
We can only accept returns that are sent by trackable post and are not damaged (incl the packaging), so please be sure to send us the tracking code as soon as you've sent it!
In person pick up is not something we offer at the moment, sozz.
3. Once Sarah receives the bangle, she'll refund your money.
You haven't received your order?
Occasionally, Australia Post loses a shipment. Shocking, right?! But hey, they are humans too, and sometimes they make mistakes. Almost all parcels that we send are tracked (unless you chose the untracked option!), so we can attempt and find them if they are somehow lost on their way to you.
Orders are picked and packed on Mondays, Wednesdays & Friday mornings, Melbourne time (excluding Victorian public holidays). If you order on Friday late morning or afternoon, your order will be shipped on Monday.
If you've waited the max average delivery time and still haven't received your shipment, get in touch with Sarah (firstname.lastname@example.org) within 60 days and we'll do our best to either find your shipment, or re-send it to you. Australia Post have a habit of finding lost parcels once we enquire about it, so be sure to reach out within the 60 day time period and we've got a better chance of finding your parcel!
Because at the end of the day, we all want to be like...